Technical Support Specialist I
Job #1051
United States - State College, PA Office Location
Overarching Responsibility
To support and apply Minitab’s Vision Statement and the Technical Support Department’s Mission and Vision Statement.
Position Summary
Provide customer support by answering questions on function and usage
of our products. Provide suggestions to the development team to improve
the functionality and usability of our products on behalf of our
customers.
Essential Duties and Responsibilities
Provide assistance to customers, prospective customers, and Minitab
staff regarding statistics, product use and capabilities, and system
requirements.
Perform call support research, respond to, and accurately resolve
customer cases ranging from low to high complexity in a timely manner.
Assist with the documentation of solutions to customer issues including software functionality, use and interpretation.
Capture and record customer interaction, maintain customer records and
information including suggestions for improvements and modifications.
Contribute to an environment that encourages information sharing,
team-based resolution activity, and a focus on resolving customer
issues as quickly and effectively as possible.
Additional Responsibilities
Represent the voice of the customer on cross-functional teams as needed.
Education, Knowledge, and Experience
- Bachelor’s degree in statistics or closely related technical discipline with significant statistical coursework.
- Experience in using Minitab Statistical Software or other statistical packages; use of other applications is a plus.
- Working knowledge of Microsoft Office and Windows operating systems is preferred.
Qualifications, Skills, and Abilities
- Excellent oral and written communications skills.
- Ability to project a confident and professional manner over the phone.
- Effective troubleshooting and organizational skills with the ability to handle multiple priorities simultaneously.
- Ability to solve complex statistical problems.
- Ability and initiative to work effectively both independently and on a team.
- Ability to speak, read, write, and understand the English language.
Supervision Received
Receive direct supervision from the Leader, Technical Support and
indirect supervision from the Group Executive for Sales, Technical
Support and Training regarding work activities.
Supervision Given
This position has no supervisory responsibilities.
The statements herein are intended to describe the general nature and
level of work being performed. These statements are not intended to be
construed as an exhaustive list of all responsibilities, duties, and
skills required by personnel so classified.
Minitab Inc. offers an attractive salary and exceptional benefits
package in a progressive and family-friendly work environment.
Qualified candidates may forward a resume and cover letter to
mailto:jobs@minitab.com?subject=Job #1051 Application or:
Human Resources Department / Job #1051
Minitab Inc.
1829 Pine Hall Road
State College, PA 16801-3008
EOF/FHV
