Req ID:
27773
Job
Title: Mgr, Business Consult/Analysis
State:
Ohio
City:
Columbus
Job Type:
Full-Time
Date
Posted: Mar 25 2008
Job
Description and Responsibilities:
JOB SUMMARY:
Manages project teams responsible for providing business process
management competency. Participates in
major process modeling, analysis, and design efforts. Manages the activities and staff responsible
for providing business performance, organizational design, and business risk
management capabilities to formulate pragmatic, forward facing, and actionable
business transformation plans. Devises
and/or modifies procedures to solve complex business problems by innovative
application of technology. Manages the
activities and staff responsible for establishing a common understanding of the
business environment in which a project (or solution) must be defined, designed,
created, deployed, used, and supported.
Requires in-depth understanding of business processes, systems,
organizational structures, and industry requirements.
REPORTING
RELATIONSHIPS: Reports to
Director/Officer; responsible for 6-10 direct reports
JOB
DUTIES AND RESPONSIBILITIES:
1. Manages all activities relating to business
transformation through the strategic application of people, processes, and
technology. Manages teams who
participate in strategic planning for a given business unit by identifying
complexities, dependencies, and redundancies in the business model.
2. Manages the activities and functions relating
to consultation regarding business process analysis/design, organizational
analysis, stakeholder needs assessments, and cost/benefit analysis in an effort
to align information technology solutions with business strategies and
directions. Leads in the planning of
business-specific technology plans.
Consults with functional groups within IT and internal business clients
to develop short- and long-term business transformation plans.
3. Manages the staff responsible for business
process management and consultation between business customers and systems area
for development and implementation of new business processes or modifications
to existing processes. Acts as a primary
internal business product and process consultant responsible for communicating
to customers, management and external sources.
4. Manages a staff responsible for analyzing the
most complex business and user needs, definition of business requirements and
recommendations regarding appropriate solutions and business strategies. Manages a staff who provide business process
management and technical consulting and expertise to management to resolve the
most complex business problems.
5.
Manages a staff responsible for identifying the critical elements of a business
process that need to be monitored and managed.
Manages individuals responsible for defining criteria of performance
success in the context of a specific process and identify, with process owners
and stakeholders, what characterizes good, bad or indifferent performance. Reports performance in a way that generates a
balanced and rational response from senior and junior management.
6.
Manages a staff who participates in analysis and design of organizational
structures, roles, responsibilities, governance, staffing, and sourcing to
support business goals, strategies, and process architecture. Provides significant contribution in
executing business unit level change such as change in business model, restructuring
operations, new technologies, new programs such as Total Quality Management,
re-engineering, etc.
7.
Manages a staff who formulate, define and draft the most complex systems scope
and objectives through research and fact-finding combined with a thorough
understanding of business systems and industry requirements. Manages a staff who, and also leads, the
negotiation of compromises arising from conflicting customer and systems
requirements.
8. Manages the training of customers on
business, technological, societal, and environmental trends to support
strategies for improving business performance with particular emphasis on
emerging business practices, technologies, and methodologies that are
applicable to the insurance and financial services industry.
9. Manages the development, implementation and
distribution of strategic solutions and methodologies for a assigned business
unit.
10. Manages a staff responsible for strategic
projects involved in evaluating and researching new and existing products, procedures
and/or workflow needs associated with business systems for the company. Manages
a staff who evaluate new IT developments and evolving business requirements and
recommends appropriate systems alternatives and/or enhancements to current
systems.
11. Manages a staff who, and participates in,
analysis and consultation on business strategies, business drivers, end-to-end
business processes, associated information technology and organizational
structures to achieve substantial improvement in business performance and
stakeholder value through identification of innovative changes.
12. Manages a staff who devise and/or modify
procedures to solve complex business problems by the innovative application of
technology. May recommend and facilitate
quality improvement efforts.
13. Manages the development of compelling
business cases, including gaining senior management buy-in, to accomplish
business objectives. Identifies,
assesses and mitigates business risks associated with the current operating
model and/or desired target state operating models.
14.
Position is a first-level manager and has direct responsibility for
associate. Responsible for the
management of associates including: performance management, salary planning and
administration, training and development, workflow planning, hiring and
placement, and disciplinary actions.
15. Performs all other duties as assigned.
JOB
REQUIREMENTS:
Education: Undergraduate studies in computer science,
management information, business, mathematics or related field is strongly preferred. Graduate studies are preferred. Significant insurance related studies gained
by technical insurance designation is preferred.
Knowledge: Demonstrated knowledge of standards, best
practices, methodologies, and frameworks associated with the insurance/financial
services industry, business process management, and the IT discipline. Must have sound knowledge of a wide variety
of tools, concepts, and techniques of business process modeling, analysis, and
design. Expert knowledge of emerging
industry, competitor, customer demography, regulatory, and market trends as
they relate to insurance, reinsurance, and related financial services
industries. Understanding of new
technologies and developments in the technology industry and their application
to the Nationwide environment. Must have
expert knowledge of the systems development life cycle. Extensive knowledge of project management
concepts and techniques are required.
Thorough knowledge of facilitation, performance management,
organizational design, and organization change management.
Experience: Eight years of progressive experience in
planning, designing and implementing enterprise-wide business transformation
initiatives. Extensive experience in
functional, process, information, and data modeling, data management and
warehousing, and applications integration.
In-depth experience with process re-design methods (e.g., BPR, Six
Sigma, TQM) and tools (e.g., Popkin, Proforma, IDS Scheer, Computas, MEGA) Three years of experience in people management. Project management experience is preferred.
Skills: Must have the ability to manage large complex
projects. Must have the ability to
determines organizations function including the origin, reasoning, and
methodology behind key policies, practices and procedures. Must have the ability to develop and apply
innovate approaches to business problems and opportunities. Must have ability to influence senior
management. Must have the ability to
utilize emerging and enabling technologies to solve complex business
problems. Must have strong project and
process management skills. Must have the
ability to lead effectively in an environment of change and ambiguity. Must posses strong oral and written
communication skills to interact with all levels within the company as well as
external parties.
Staffing
exceptions to the above minimum job requirements jmst be approved by the: Officer/AVP and Human Resources
JOB
CONDITIONS:
Overtime
Eligibility: Not Eligible (Exempt)
Working
Conditions: Normal office environment;
extended and/or non standard work hours as needed.
ADA: The above statements cover what are generally
believed to the principal and essential functions of this job. Specific
circumstances may allow or require some associates assigned to the job to
perform a somewhat different combination of duties.
Job
Evaluation Activity: Evaluated October
2005 SMP
Job
Function/Family: MIS/BUCA
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