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Application
Support Associate, John Wiley & Sons, Hoboken, NJ
John
Wiley & Sons, Inc. is a leading global enterprise providing
must-have content and services for the academic, professional,
scientific, technical, medical, scholarly and consumer markets. Voted
one of the world's most respected companies by the Financial Times; one
of Forbes' Biggest Best Companies; "One of the 20 Best Book Publishing
Companies to Work For" by Book Business magazine; one of the 100 Best
Companies for Working Mothers by Working Mother Magazine; and one of
the 100 Best Companies to Work For by Fortune, Wiley is an equal
opportunity employer, committed to attracting and retaining a talented
and diverse workforce that will allow us to compete effectively in a
diverse, global marketplace. We are further committed to fostering a
work environment in which all colleagues are valued and can enjoy
professional success.
Application Support Associate
Location: US - NJ - Hoboken
Business: Corporate
Job Code: 4371
# of openings: 1
Description
Working in our Web Publishing Technologies group as an Application
Support Associate, you will provide a number of services and duties
around application services. Your primary responsibilities
will
include handling of user support requests (e.g. the Portal,
Wiley’s intranet). This will entail the recording, tracking, resolution, and escalation, where applicable, of
WPT application-based user queries and issues. Other
responsibilities can include application training, the creation of
training materials, quality assurance testing, data analysis, and the
evaluation of user satisfaction and acceptance.
Requirements
- Knowledge and experience with Microsoft
Windows, Macintosh OS, and LINUX platforms.
- Knowledge of web browsers (Safari, Internet
Explorer, Mozilla).
- Knowledge of MS Office Suite (Word, Excel,
PowerPoint).
- Knowledge of HTML, DHTML, XML are required.
- Some experience with Flash, CSS, RoboHelp, and
SQL (MS SQL, ORACLE) preferable.
- Programming familiarity with Javascript,
JAVA/JSP, PHP, and Perl also preferred.
To
Apply
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