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Director of Consulting Services, WebTrends, Portland, OR
Director of Consulting Services - Portland, OR
Reference Number 157
Job Description
WebTrends provides Web analytics and online
marketing solutions to optimize marketing campaigns and customer
engagement. WebTrends Marketing Lab delivers the industry's most
recognized analytics, SEM, and visitor intelligence solutions to enable
companies to understand their customers, drive customer engagement, and
enhance marketing and brand awareness. Thousands of leading global
organizations, including General Mills, HSBC, Microsoft, Reuters and
Ticketmaster have chosen WebTrends solutions and proven client services
expertise to optimize their marketing initiatives.
The Director of Consulting Services has management responsibility over
all of the client facing consulting activities including project
management, strategic and technical consulting, and training services.
The Director of Client Services has primary responsibility for the
execution and completion of implementations of WebTrends business
solutions at clients in North America. You will manage customer
relationships during the implementation period and are responsible for
driving a high level of customer satisfaction.
Primary Responsibilities
* Continually develop new business by identifying
target clients, networking, meeting with target clients, and selling
all Resources' service lines.
* Cultivate and expand existing business relationships through frequent communication and regular client visits.
* Sell projects to new and existing clients, clarifying the scope of
projects with clients, identifying business solutions, presenting
qualified Associates to the client, and negotiating billing
arrangements.
* Identify future project needs of client and minimizes engagement
disruption through managing engagement and ensuring clients'
expectations are met.
* Drive the recruitment of consultants, conduct interviews and assess
skill set and competencies of candidates, negotiate compensation.
* Maintain strong communications within the Consulting organization and
provide the bridge to the rest of the organization for your team
members.
Required Skills/Education
* Ten (10) years of experience, including Big
Four public accounting/consulting organizations with experience and
management level roles in said organization.
* Bachelor degree required.
* Experience identifying opportunities with clients, networking and generating leads.
* A high level of enthusiasm for building a business and a personal sense of urgency and capacity to overcome obstacles.
* Demonstrated track record of positive change in all positions held.
Personal Characteristics
* Ability to respond effectively and quickly to clients' needs and issues.
* Ability to negotiate and communicate complex concepts/business issues
verbally and in writing to clients, consultants and management.
* Ability to prioritize multiple responsibilities/projects and proven ability to develop business relationships.
Interaction
This position is a customer-facing position. Ability to develop and
maintain strong relationships with customers is required. Ability to
understand customer requirements and our products and then combine and
translate that information into increased customer success is critical
to your success.
This position operates in a team-oriented environment. As a result, the
candidate must build and maintain strong and effective working
relationships internally with other consultants, the sales team, sales
engineers, the account management team, product management, customer
support and product marketing.
Working Conditions
This position is located in a high rise in downtown Portland. Travel requirements will vary but may be as much as 20%.
We offer an exceptional working environment, salary commensurate with experience and an incredible benefits package.
Job Location: Portland, OR, US.
Position Type: Full-Time/Regular
Salary Range: Dependent on experience
To Apply:
Send your resume and cover letter to mailto:recruiting@webtrends.com?Subject=Director of Consulting Services - Portland, OR - Reference 157.
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