Requisition No. 2598BR
Title: Quality Leader
Job Description:
Clients experience real business value from First Data’s global
reach, unmatched scope of solutions and strong focus on service
excellence. Whether it’s credit, debit, checks or electronic
payments, we partner with businesses, governments, and financial
institutions to deliver competitiveness, efficiency and peace of mind.
From point-of-sale to point-of settlement, virtually every type of
electronic payment transaction worldwide is enabled by First Data. We
manage your business risk by securing and verifying payments
accurately, reliably and quickly. Around the world and around the
corner, First Data powers purchasing. Credit card, check or electronic
payments are secured and processed by our global infrastructure to
minimize risk and satisfy customers.
Job Duties:
Quality Leaders will be focused on all aspects of Quality within
REMITCO Operations. The primary focus is on optimizing the processes,
workflow, and communication/partnership with leadership teams across
the network.
They will manage the overall internal relationship, tracking analysis
and reporting with respect to quality control and compliance for all
clients. They will oversee the inspections, prepare documentation and
interpret basic analytical data. They will provide guidance and
direction to meet operational quality standards as needed to meet
business goals and objectives.
They will supervise Quality Inspectors tasked with gathering Outgoing
Quality Level Data. They will ensure the Quality Inspectors are
productive and are meeting internal sampling requirements and external
service level agreements. This position is ultimately responsible for
overall performance of their direct reports in their assigned facility.
They are a key participant in the deployment of REMITCO’s Quality
infrastructure. They will also be in charge of evaluating the
effectiveness of the Quality Inspectors and the Quality program within
Remitco. They will work closely with the Site Leadership and Quality
Director to ensure that quality performance is within acceptable
levels.
Candidate Requirements
- 3 to 5 years related operational work experience.
- Pervious supervisory experience is preferred.
- Must show strong initiative; work independently and with little or no supervision.
- Analytical skills required to review quality data and identify opportunities for improvement.
- Must possess high level of problem solving skills.
- Must possess excellent oral and written communication skills.
- Ability to handle multiple projects.
- Flexibility to adapt to constant system, client, and product changes and/or enhancements.
- Ability to effectively partner with site operations management and our clients.
- Ability to make independent decisions and provide a leadership role with respect to quality and compliance.
- Experience evaluating and implementing quality improvement processes.
- Demonstrated success in managing a diverse team of individuals (preferred).
- Proficiency in Microsoft Office and other process improvement software.
All Possible Work Locations: USA-NY-STATEN ISLAND
Primary Work Site Building Address: 1150 South Ave Staten Island, NY 10314
Functional Area: Quality/Process Improvement
Shift Type: Varied
Hours per Week: 40
Work Days: MONDAY - FRIDAY
Posting Currency: USD
Posting Range: $42100 - $66700
To Apply, Click Here
Please mention Number Crunchers' Web Center when you apply. Thanks!
Quality Leader, First Data, Langhorne, PA
Requisition No. 2597BR
Title: Quality Leader
Job Description: Clients
experience real business value from First Data’s global reach,
unmatched scope of solutions and strong focus on service excellence.
Whether it’s credit, debit, checks or electronic payments, we
partner with businesses, governments, and financial institutions to
deliver competitiveness, efficiency and peace of mind. From
point-of-sale to point-of settlement, virtually every type of
electronic payment transaction worldwide is enabled by First Data. We
manage your business risk by securing and verifying payments
accurately, reliably and quickly. Around the world and around the
corner, First Data powers purchasing. Credit card, check or electronic
payments are secured and processed by our global infrastructure to
minimize risk and satisfy customers.
Job Duties:
Quality Leaders will be focused on all aspects of Quality within
Remitco Operations. The primary focus is on optimizing the processes,
workflow, and communication/partnership with leadership teams across
the network.
They will manage the overall internal relationship, tracking analysis
and reporting with respect to quality control and compliance for all
clients. They will oversee the inspections, prepare documentation and
interpret basic analytical data. They will provide guidance and
direction to meet operational quality standards as needed to meet
business goals and objectives.
They will supervise Quality Inspectors tasked with gathering Outgoing
Quality Level Data. They will ensure the Quality Inspectors are
productive and are meeting internal sampling requirements and external
service level agreements. This position is ultimately responsible for
overall performance of their direct reports in their assigned facility.
They are a key participant in the deployment of Remitco’s Quality
infrastructure. They will also be in charge of evaluating the
effectiveness of the Quality Inspectors and the Quality program within
Remitco. They will work closely with the Site Leadership and Quality
Director to ensure that quality performance is within acceptable
levels.
Candidate Requirements
- 3 to 5 years related operational work experience.
- Pervious supervisory experience is preferred.
- Must show strong initiative; work independently and with little or no supervision.
- Analytical skills required to review quality data and identify opportunities for improvement.
- Must possess high level of problem solving skills.
- Must possess excellent oral and written communication skills.
- Ability to handle multiple projects.
- Flexibility to adapt to constant system, client, and product changes and/or enhancements.
- Ability to effectively partner with site operations management and our clients.
- Ability to make independent decisions and provide a leadership role with respect to quality and compliance.
- Experience evaluating and implementing quality improvement processes.
- Demonstrated success in managing a diverse team of individuals (preferred).
- Proficiency in Microsoft Office and other process improvement software,
All Possible Work Locations: USA-PA-LANGHORNE
Primary Work Site Building Address: 2080 Cabot Blvd West Langhorne, PA 19047
Functional Area: Quality/Process Improvement
Shift Type: Varied
Hours per Week: 40
Work Days: Monday - Friday
Posting Currency: USD
Posting Range: $42100 - $66700
To Apply, Click Here
Please mention Number Crunchers' Web Center when you apply. Thanks!
Analyst Quality Assurance, First Data, Houston, TX
Requisition No. 3259BR
Title: Analyst Quality Assurance
Job Description: At
First Data, we make buying and selling easier. It is that simple. Many
of you do business with First Data everyday, although you may not
realize it. Whether you’re writing a check at the gas station,
using your ATM/debit card to pay for groceries, buying a book online,
getting cash out of an ATM, paying for dinner with your credit card or
using a gift card to purchase something special, chances are your
transaction is moved quickly and securely by First Data. Across the
total payments spectrum, we're the company that provides innovative
payment solutions for merchants and financial institutions around the
world.
Job Responsiblities:
`Monitor phone calls and back office functions in Consumer Resolutions.
`Maintain accurate and detailed documentation of monitors while
ensuring employee confidentiality. `Provide written or verbal feedback
and coaching to Consumer Resolution Specialists. `Communicate agent
quality performance results to managers and recommend solutions to
address quality performance gaps to CRD Management. Perform calibration
sessions with management. `Create special reports and/or presentations
as Identified by Management.
Candidate Requirements:
`2 year degree or relevant experience `Prefer
experience resolving Forgery, Bankruptcy, Neg-Data, Check Writer
Research, Letter Requests, Bank Ratings and Regulatory Complaints
`Thorough understanding of FCRA and FDCPA as it applies to TeleCheck
and TRS. `2 years experience with Microsoft ACCESS maintaining
spreadsheets and databases `Ability to effectively communicate, coach,
encourage, and drive excellence verbally and in writing `Ability to
continuously exhibit a, friendly, helpful and professional attitude and
disposition `Self starter who can implement a new program quickly.
All Possible Work Locations USA-TX-HOUSTON
Primary Work Site Building Address 5251 Westheimer Road
Functional Area Quality/Process Improvement
Shift Type Days
Hours per Week 40
Work Days: Monday - Friday
Posting Currency USD
Posting Range $13.79 - $19.56
To Apply, Click Here
Please mention Number Crunchers' Web Center when you apply. Thanks!
Business Consultant, First Data, Rancho Cordova, CA
Requisition No. 3248BR
Title: Consultant Business
Job Description
Business Consultants are responsible for participating in the
development, assessment, maintenance, and/or enhancement of business
applications as related to public sector clients. Specific tasks will
vary depending on the size and scope of the projects. Project work is
typically done at the client work-site. Consults with project managers
and client personnel to help identify and document business needs,
objectives, and requirements. It may also include documenting current
operational procedures, problems, input and output requirements, data
scope, usage, and security requirements.
This position will be responsible for quality assuance reviews of
vendor deliverables, code, testing and implementation activities.
Candidate Requirements
- 4 yr college degree or equilvalent
- Excellent communication skills
- Excellent analytical skills
- Abililty to anticipate and respond to management needs
- Proficient in Microsoft Word, Excel, Power Point and Project
- RFP development experience a plus
All Possible Work Locations: USA-CA-RANCHO CORDOVA
Primary Work Site Building Address: 11290 Pyrites Way, Suite 150, Rancho Cordova, CA 95670
Functional Area Administration
Hours per Week 40
Work Days Monday - Friday
Posting Currency USD
Posting Range $51300 - $81800
To Apply, Click Here
Please mention Number Crunchers' Web Center when you apply. Thanks!
Business Analyst, First Data, Rocklin, CA/Roseville, CA
Requisition No. 3030BR
Title: Analyst Business
Job Description
The Business Analyst (BA) is responsible for understanding the Product
concept and having the ability to translate the concept into good
Business Requirements. When analyzing a project or initiative, he/she
must have the ability to gather project requirements, research, and
recommend which combination of product/system solutions will best meet
the client’s needs. The BA is also responsible for test delivery
and quality implementation of system enhancements. He/she should have a
working knowledge of industry trends as well as FDR products and
services. This individual should also have some knowledge of business
processes across FDR applications. The Business Analyst (BA) is
responsible for the overall planning and tracking of projects from
initiation through execution relating to product or system
enhancements. This individual assists in the analysis, design,
development, testing, and implementation of theses enhancements. The BA
will perform analysis on small to medium, or components of more
complex, diverse projects to increase system and industry knowledge as
well as strengthen portable analysis skills. This individual is
responsible for test delivery and quality implementation of system
enhancements. When providing analysis on a project, he/she must have
the ability to gather project requirements, research, and recommend
which combination of product/system solutions will best meet the
client’s needs. Although this position does not have direct
budget responsibility, the employee is responsible for managing
projects within assigned budget specifications.
Candidate Requirements
Proven success in delivering projects within budget and specified time
frames, while ensuring client satisfaction. Solid analytical, problem
solving and negotiating skills. Demonstrated skill to "think outside
the box" and challenge the status quo. Proven problem solving skills
from problem assessment to solution selection. Ability to identify
alternatives and make contingency plans. Capacity to embrace change and
quickly adapt to new situations, changes in direction and altering
priorities. Knack to thrive in a fast paced, dynamic environment.
Ability to handle multiple projects and assignments. Knowledge of
product/software development processes preferred. Effective
communication skills and the ability to present succinctly in a variety
of communication settings and styles. Comprehensive knowledge of FDR
and FDC product offerings and a broad network of contacts preferred.
Demonstrable PC skills, including flowcharting (Visio), word
processing, spreadsheet and presentation software (MS Office).
Experience working in a large scale organization desired.
All Possible Work Locations: USA-CA-ROCKLIN, USA-CA-ROSEVILLE
Primary Work Site Building Address: 8875 Washington Blvd.
Functional Area: Project Management Organizatio
Shift Type: Days
Posting Currency: USD
Posting Range: $46,300 - $73,300
To Apply, Click Here
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