Technical Account Manager
Job Code : 200 
Division/Department : IT 
Location : Los Angeles Califonia US
 
Travel Required : 0-10% 
Job Type : Full Time 
Career Level : Experienced (Non-Manager) 
Education : Bachelor's Degree 
Skill : Information Technology (Applications Development, Business Solution Manager, Project Management)
 
Category : Project/Program Management 

Leading e-commerce solutions provider is seeking a Technical Account Manager to help expand our offering around international payment processing and related back office services in North America.
 
Netgiro (www.netgiro.com), a Digital River company, is an established leader in international e-commerce payment processing and related back office services. Netgiro is working with large international companies looking for advanced online global payment processing solutions.
Netgiro is in a fast pace industry and is growing rapidly. This is a great opportunity to make a significant impact in a tremendously exciting company. You will work with large enterprise clients in an entrepreneurial environment as part of an international organization. The company culture is based on open communication, focused strategy and execution, and a fun and challenging environment. The fast growing nature of the online payment industry provides great potential for individual career growth.
 
You will work out of our Los Angeles office and will be responsible for managing the day-to-day activities around technical client support and client integration projects, as well as technical support to the sales organization nationwide.

Digital River, founded in 1994, is a global leader in e-commerce outsourcing that builds and manages online businesses for more than 40,000 software publishers, manufacturers, distributors, and online retailers.  Its multi-channel e-commerce solution, which supports both direct and indirect sales, is designed to help companies of all sizes maximize online revenues as well as reduce the costs and risks of running an e-commerce operation.  The comprehensive platform offers site development and hosting, order management, fraud prevention, export controls, tax management, physical and digital product fulfillment, multilingual customer service, advanced reporting and strategic marketing services. 
 
We are headquartered in Minneapolis, Minnesota, with offices and more than 1200 employees located across the United States, Europe and the Asia Pacific.
 
Listed as Fortune 100's Top Growing Companies in the United States, we offer great career opportunities and so much more!  Please see our website at: http://www.digitalriver.com/ or visit us at: Digital River, Inc. (NASDAQ:DRIV).

Key responsibilities include:
* Work closely with customers to understand their requirements and help them develop solutions to integrate Netgiro’s services.
* Prepare specifications to achieve the best application/system integration solutions and make recommendations to the appropriate groups.
* Assist customers with the integration and testing of our offering before going live.
* Handle technical application support for key clients.
* Working with the global Netgiro product and operations team to expand our offering by extracting technical requirements from client feedback
* Creation of client reports and certification scripts
* Make presentations and lead training session for clients
 
Key qualifications
We are looking for a flexible, highly driven, high-energy person with a demonstrated ability to consistently exceed expectations individually as well as part of a team. The candidate will work well in an entrepreneurial environment where decisions and immediate actions are required. He/she is solutions oriented with the ability to create and communicate a plan, achieve necessary buy-in, keep people informed, and execute successfully against short term and long term plans. The candidate must have a strong understanding of project management and technical customer support coupled with a technical background in software programming.

Other qualifications
* Bachelor’s degree in Computer Science or a related field is preferred.
* Minimum 5 years experience with at least one year experience as a Project Manager working directly with external parties in situation with strong technical focus.
* Experience in e-commerce transaction system is a requirement.
* Experience in developing payment processing solutions, billing systems, large transaction processing systems or similar is a plus.
* Solid understanding in computer languages; C/C++, Perl, Java, COM, XML, etc. Coding experience is required.
* Experience with reporting tools or advanced Excel skills are a must.
* Extensive experience with databases and UNIX systems are a must.
* Experience in implementing or designing API’s for web services, payment gateways and/or third party integrations.
* Detailed oriented with strong time and task management skills.
* High level of self-initiative, self-motivation, and self-learning.
* Strong verbal, written, and presentation communication skills, with ability to translate customer requirements and technical/functional information into product requirements and implementation plans.
* Strong technical documentation skills and experience from writing technical requirement documents and specifications.
* Desire and ability to travel both domestically and internationally for meetings on occasions.
* Experience from living or working internationally or fluent in other languages is a plus.
 
Digital River, Inc. supports and embraces a diverse workforce as an Equal Employment Opportunity /Affirmative Action employer.
   
To apply: https://digitalriver.tms.hrdepartment.com/cgi-bin/a/highlightjob.cgi?jobid=43&lcid=en-US

Please mention Number Crunchers' Web Center when applying!  Thanks for your support!

Program Manager - Email, Digital River, Eden Prairie, MN

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