Technical Support Analyst
 
We are seeking a highly organized and customer-service oriented individual to join our Technical Support team. As a key member of the team you will be the primary interface between the company and our external customers. You will answer a wide range of technical and mathematical questions on our core product, Maple along with our new web deployment applications, MapleNet and Maple TA.

As Technical Support Analyst you will establish a thorough understanding of our products and will work with all key areas in Maplesoft to provide superior service to our customers. Your initiative and ability to be an independent worker who takes ownership for customer technical issues is critical to the success of the Technical Support Team. You will have the opportunity to participate in product evaluation and developmental feedback of the product during the release cycle.

Required Skills:

• Excellent analytical and problem solving skills
• Excellent written and oral communication skills
• Strong mathematical skills
• Experience with Windows, Macintosh and UNIX operating systems
• Customer service skills and ability to work in a team
• Bachelors degree in Mathematics, Science or Engineering
• Knowledge of Maple an asset 

Please send resume submissions to:
Human Resources
Maplesoft - 615 Kumpf Drive
Waterloo, ON, N2V 1K8
E-mail: hr@maplesoft.com

Contact: Laura Rourke, Human Resources Specialist

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